To understand a client’s business, TPG profiles the organization’s purpose, objectives, structure and operations.  Data are collected to clarify the reason that the organization is in business and what the organization is striving to become.  TPG also works with a client to confirm the key goals and targets that the client uses to gauge their success.

Identification of a client’s business strategy and tactics provides the context for then evaluating the formal structure of the organization.  TPG examines how a client groups its work functions and how job roles are organized within the functional groups.

In addition to the formal structure of a client organization, the client’s informal culture is also assessed. A business involves highly complex social processes which, although rarely depicted as starkly as an organizational chart, can be at least as powerful as the formal structure in affecting performance.  TPG assesses this social fabric, or culture, of a client’s organization.